Refund and Returns Policy

At Stoptopis, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to make the process as simple and straightforward as possible.

1. Eligibility for Returns

  • Products must be returned within 30 days of the delivery date.
  • To be eligible for a return, items must be unused, unopened, and in their original packaging. The product must also be in the same condition as when you received it.
  • Sale items are non-refundable and cannot be returned unless they are defective or damaged.

2. Return Process

  • To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
  • Please do not send your purchase back to the manufacturer. All returns must be processed through Stoptopis.

3. Shipping Costs for Returns

  • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Please note that it may take some time before your refund is officially posted to your account.

5. Late or Missing Refunds

  • If you haven’t received a refund within the expected timeframe, first check your bank account again.
  • Then, contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

6. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [email protected].
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

7. Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

8. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately at info. with details of the product and the issue. We will work to resolve the problem as quickly as possible.

9. Contact Information If you have any questions about our Refund and Returns Policy, please contact us at [email protected]. Our customer service team is here to assist you and ensure that your experience with Stoptopis is a positive one.